We've integrated Clearpay into our checkout process! Now you can enjoy the convenience of splitting your payments into manageable installments. Have any questions? Feel free to reach out!

All our kits can be accompanied by a FREE ring sizer, especially if you're uncertain about your ring size. Just choose this option from the drop-down menu when ordering your jewellery.

If you're simply curious about your ring size or would like to know it before placing an order, you have the option to purchase a ring sizer separately. You can find it here https://www.olivialaurajewellery.co.uk/jewelleryaccessories/p/m74ionuhpsvfwm0122j1z418tv8pgt

This will help you determine your size accurately and make informed choices when ordering your jewellery.

Please note that if you wish to order a piece of jewellery with 2 or more breastmilks incorporated separately (from 2 children or different breastfeeding periods), an additional charge will apply. You can find more information and make the payment for this service by clicking on the following link:

https://www.olivialaurajewellery.co.uk/jewelleryaccessories/p/additional-breastmilk-preservation

If you would like to order different pieces of breastmilk jewellery using different breastmilk samples, please ensure that you place these orders separately. By doing so, you will receive separate breastmilk collection kits, and each breastmilk type will be assigned its own unique order number.

This ensures the accurate preservation and incorporation of each breastmilk sample in your chosen jewelry pieces. If you have any questions or need further assistance, don't hesitate to reach out to us. We are here to provide you with the best service and ensure that your breastmilk jewellery holds special memories that last a lifetime.

As an alternative option, you have the choice to combine two or more breastmilk samples when sending them for your jewellery. This will not incur any extra charges, as the mixed samples will be preserved as a single entity.

I typically request 15ml of breastmilk for the jewelry-making process, but I understand that sometimes it might be challenging to provide that amount. Don't worry, I can work with as little as 3ml of breastmilk if needed. Whether the breastmilk is fresh or frozen, it works perfectly fine as long as there is no molud growing.

With 15ml of breastmilk, I can still create enough preserved breastmilk to make multiple pieces of jewellery. So, rest assured, your precious breastmilk will be carefully utilised to create beautiful keepsakes that capture the essence of your breastfeeding journey.

I exclusively use Sterling Silver and 9K Yellow, White, or Rose Gold for crafting my jewellery pieces. I deliberately refrain from using gold plated jewellery, as I prioritise the longevity and quality of my creations. Something as precious as breastmilk deserves to be encapsulated in metals that are equally valuable and enduring. Rest assured, your cherished breastmilk jewellery will be crafted with the utmost care and in the finest materials available.

After placing your order, you will receive a DNA collection kit within 7 working days, this is equipped with detailed instructions and all necessary materials, including a prepaid envelope, to safely return your breastmilk to me. These kits are dispatched via Royal Mail First Class within 48 hours of receiving your order, excluding weekends and bank holidays.

For the return of your breastmilk, I provide a 1st Class Large Letter stamp. with Royal Mail. However, you have the option to upgrade the postage by taking it to your local post office if you prefer. I highly recommend this upgrade, especially if you have limited breastmilk or if you are including other precious inclusions such as hair, umbilical cord, or ashes.

Alternatively, if you wish to expedite the process, you can send your breastmilk or inclusions directly to me without waiting for the collection kit. Simply reach out to me before placing your order, and I will provide you with shipping instructions for sending your breastmilk directly.

I strive to make the process as smooth and efficient as possible, ensuring that your precious breastmilk is handled with the utmost care and promptly transformed into beautiful keepsake jewellery.

Whether your breastmilk is fresh or frozen, or been refrozen multiple times it's absolutely fine for our jewellery-making process. Age is not a concern; it could be 10 years old, tucked away in the back of your freezer. As long as there is no mould growing, it is suitable for use. Any expiration date or past freezing date on your frozen breastmilk is inconsequential.

Regrettably, there is no definitive way to provide concrete proof that the jewellery contains your breastmilk; it ultimately relies on trust.

However, I completely understand the doubts and uncertainties that can surround breastmilk jewellery. To address these concerns and provide reassurance, I offer a solution: I can supply you with a video showcasing the breastmilk preservation process. If there are other specific requests or anything else that would ease your mind, kindly let me know before placing your order, and I'll do everything possible to accommodate your requests.

To access the breastmilk preservation video, it is essential to place your order directly on the website and select the "breastmilk preservation video" add-on option before checkout. You can find this option here: https://www.olivialaurajewellery.co.uk/jewelleryaccessories/p/breastmilk-preservation-video

Due to a significant increase in orders in recent months, I must respectfully ask that you include the video add-on option during checkout. Regrettably, I won't be able to accommodate this request after the order has been placed, as it becomes challenging to keep track of on orders who haven’t added it.

Inclusions are deeply personal items that you may wish to incorporate into your jewellery, such as:

Breastmilk

Hair

Cremation Ashes

Dried Umbilical Cord

Placenta Capsule

Baby Clothing/Blanket

Flowers/Leaves/Soil

Dried Blood

These meaningful inclusions allow you to create a truly unique and sentimental piece of jewellery that holds special significance for you and your cherished memories.

My standard turnaround time for creating your jewellery is 2 - 4 weeks from receiving your inclusions. You can find the current turnaround times at the announcement banner located at the top of the website. However, please note that turnaround times are provided as a guideline and may be subject to slight variations.

As the sole operator of this small business, I take great care in crafting your jewellery. While delays are rare, they can occasionally occur due to unforeseen circumstances.

Your jewellery will be meticulously made within 2 - 4 weeks from the time I receive your personal inclusions. It's important to remember that I can only begin working on your jewellery once I have received your inclusions. Hence, the lead time starts from the moment I receive them.

Certain items have a longer turnaround time because they are handcrafted to order. This includes all 9K gold jewellery, birthstone marquise rings, and the moon ring. To check if this applies to your chosen jewellery, you can find the relevant information in the product's description.

Please be aware that stock issues can arise, especially with sterling silver rings. While these circumstances are beyond my control, I am committed to finding solutions. In such cases, I will do my best to expedite the process or offer an alternative product. Stock issues may be more prevalent during busy periods such as Christmas and Mother's Day.

I genuinely appreciate your patience and understanding, and I'm dedicated to delivering a beautiful and cherished jewellery piece to you. If you have any questions or concerns, please feel free to reach out.

Rest assured, I will retain any leftover preserved breastmilk powder as a fail-safe measure in case of any potential product malfunction or loss/damage during transit. Additionally, it will be available for any future orders you may wish to place with us.

As for other precious inclusions like hair, cremation ashes, umbilical cord, etc., they will be returned to you alongside your completed jewellery piece. Your cherished inclusions hold immense sentimental value, and it is my utmost priority to ensure their safe return to you, alongside the beautifully crafted jewellery that encapsulates your unique memories.

I highly reccomend reading my aftercare instructions prior to ordering. Jewellery After Care can be found here - https://www.olivialaurajewellery.co.uk/jewellery-care

Absolutely! I offer the option to create most of my jewellery pieces in 9K Yellow, White, or Rose Gold. You can find the collection of gold jewellery by clicking on the following link:

https://www.olivialaurajewellery.co.uk/gold-jewellery

Feel free to explore the available options and select the perfect gold piece that resonates with your preferences and style. If you have any questions or need assistance, don't hesitate to reach out. I'm here to help you create a cherished and meaningful jewellery piece to celebrate your journey.

I regret to inform you that, at the moment, I do not offer that service. However, I want to assure you that I am actively exploring the possibility and hope to be able to provide it in the near future.

Kindly allow 7 working days for your collection kit to be delivered to you. Please note that weekends and bank holidays are excluded from this timeframe. The kits are sent out via 1st Class mail without tracking.

Occasionally, there may be instances where the kit goes missing during transit. If you haven't received anything after the 7 working days, and you've verified that your shipping address is correct, please don't hesitate to contact me. I'll promptly send out a replacement to ensure you receive your kit.

To verify your shipping address, you can refer to your order confirmation email. In some cases, when using Apple Pay for payment, the shipping address may default to an older address. To avoid any issues, please double-check the shipping address provided during the order process.

The breastmilk preservation video is a short clip, usually a time lapse and approx 40 - 60 seconds long to show you the process of your breastmilk being preserved.

If purchased alongside your jewellery I will provide you with a time lapse video around the time of dispatching your finished jewellery of your breastmilk being preserved.

Please note that this time lapse does not include a video of your jewellery being made. It is meant to give you a glimpse of the breastmilk preservation process. If you have any other questions or need further clarification, feel free to reach out.

https://www.olivialaurajewellery.co.uk/jewelleryaccessories/p/breastmilk-preservation-video

Rest assured that if your jewellery is lost, stolen, or damaged, there's no need to worry. I keep your leftover preserved breastmilk powder not only as a safeguard against production malfunctions but also as a means to replace any lost, stolen, or damaged jewellery. Additionally, it allows us to use it for any future orders you may wish to place.

Should you wish to place a new order using preserved breastmilk from storage, simply provide your past name and order number during the ordering process. This will enable us to access your preserved breastmilk and create a new and meaningful jewellery piece for you.

If you would like your jewellery for a specific date please get in touch before placing your order so I can check if it is feasible and personally guarantee it.

Absolutely! I do provide a maintenance service to ensure your jewellery remains in great condition throughout its lifetime. Most jewellery pieces will require some maintenance over time to keep them looking their best.

For your convenience, I offer a clean, polish, and re-coat service, which you can find here: https://www.olivialaurajewellery.co.uk/jewelleryaccessories/p/jewellery-cleaning

Furthermore, all rings featuring Cubic Zirconia stones are accompanied by a complimentary 3-month warranty. After this initial period, there will be a small charge for any necessary repairs.

Maintaining your jewellery's appearance and quality is vital to preserving its beauty and sentimental value. If you have any questions or require additional information about the maintenance service or warranty, please don't hesitate to reach out. I'm here to assist you in ensuring your cherished jewellery stands the test of time

Prior to placing your order, I strongly advise reading my aftercare instructions for your jewellery.

Yes, many of the designs are suitable for daily wear; however, it's essential to consider that some pieces are more suitable for careful everyday use, while others are best reserved for occasional wear or special occasions.

I understand the immense value of these jewellery pieces, and while they are precious, their longevity relies on proper care. To ensure your jewellery lasts, it is crucial to follow the aftercare instructions diligently.

By following the recommended aftercare guidelines, you can prolong the life and beauty of your jewellery and continue to cherish it for years to come. If you have any queries or require further assistance, please do not hesitate to reach out.

Should you wish to place a new order using preserved breastmilk from storage, simply provide your past name and order number during the order form for a new item of jewellery. This will enable me to access your preserved breastmilk and create a new and meaningful jewellery piece for you.

If you need to change the delivery address of your item, please send an email with the subject "URGENT ADDRESS CHANGE" and include your order number. Your request will be processed once you receive a response from me confirming the address change.

It's important to ensure the correct delivery information, and I'll do my best to assist you promptly.

Inclusions are the precious items you'd like to include in your piece of jewellery. These can be breastmilk, hair or fur, cremation ashes, dried umbilical cord, encapsulated placenta, flowers, fabric, and other small sentimental items. Your chosen inclusions will be beautifully preserved and crafted into a unique piece of jewellery to cherish forever. If you have any specific requests or questions regarding the inclusions, please feel free to let me know.

Rest assured, it's highly unlikely for any issues to arise with your breastmilk inclusion. Breastmilk is remarkably resilient and can be safely stored at room temperature without any concerns. Although not suitable for feeding purposes, it's perfect for crafting your precious jewellery piece. I work with inclusions daily, ensuring your breastmilk is carefully preserved and stored until I create your special jewellery item. Your cherished keepsake is in good hands, and I can't wait to craft something beautiful for you!

For detailed instructions on sending breastmilk, please refer to the instructions provided in your DNA Collection Kit. To ensure safe transit, it's important not to exceed 15ml of breastmilk. More than this amount not only leads to wastage but also increases the risk of leakage during transit. My experience shows that double-bagging the breastmilk in breastmilk bags with a maximum of 15ml is the best practice. I strongly advise against sending milk in bottles or containers, as they may not travel well and can jeopardize the usability of your own milk and potentially affect other inclusions in transit. Let's make sure your precious breastmilk reaches me safely and in perfect condition!

Rest assured that I keep your leftover preserved breastmilk powder safe and secure indefinitely. It's stored in optimal conditions to maintain its quality over time.

This way, I'm prepared for any unlikely events, such as product malfunctions, loss, or damage to your jewellery.

Additionally, should you ever want to treat yourself to another piece of precious breastmilk jewellery, your preserved breastmilk will be readily available. The amount of preserved breastmilk remaining may vary depending on how much you initially supplied and the number or size of jewellery pieces you've had made.

Definitely! Photographing their true beauty is quite a challenge, but I've done my best!

Follow this link below - https://www.olivialaurajewellery.co.uk/colours

If your inclusions haven't been sent to us yet, you can make minor changes like colour or decorations of the same value.

However, for major changes involving price adjustments or different jewellery types, ring change sizes, bezel sizes, or additional decorations, you'll need to cancel and place a new order using the correct options. Please ensure you label your inclusions with the correct order number when sending them in if you have had to cancel and reorder.

Once your inclusions have been received and logged, I regret that I cannot make any changes or cancel your order.

No, we only work with breastmilk as the chosen bodily fluid for our jewellery creations.

As a standard practice, I typically request 15ml of breastmilk, but I can work with as little as 3ml.

For dried umbilical cord inclusion, only a pea-sized amount from the cord stump is necessary; please refrain from sending the entire cord, as it is irreplaceable and may go missing in transit.

Regarding hair/fur, a good-sized pinch of approximately 1-2cm in length is required. If you plan to include just a few small strands in your jewellery, a couple of strands would suffice.

For cremation ashes, I ask for half a teaspoon.

As for placenta capsules, only one capsule is needed.

Rest assured that any leftover, unused inclusions will be returned to you along with your finished jewellery

Yes absolutely! You have the option to include various items, such as hair, umbilical cord, ashes, etc., in any jewellery designs. The way these elements are incorporated into the piece is entirely customisable based on your preferences.

We usually offer sales or discounts on notable occasions throughout the year, such as Valentine's Day, Mother's Day, Black Friday, Boxing Day, and others. Keep an eye on our social media pages and website for announcements when these promotions are available.

Receive a 10% discount for NHS and emergency service workers! To obtain your discount code, kindly email us at olivialaurajewellery@gmail.com with proof of your eligibility. Examples of acceptable proof include the Blue Light Card, NHS ID Card (displaying your name, photo, and NHS affiliation), or NHS Staff Discount Card. Please ensure to attach proof of entitlement to your email, either through a scanned document or photograph, covering any sensitive information. We prioritise data protection regulations and treat all sensitive information with the utmost confidentiality.